If you click the game and the screen freezes, try clearing your browser's history, cookies, and cache. Info on how to do this can be found in the next section. Other troubleshooting methods that you can try are:
- Change your web browser to Mozilla Firefox or Google Chrome.
- Try playing from another device, switch to your phone, tablet or computer.
- Restart the device. If you get an error message, please contact Customer Support.
Log out from the site and then follow the instructions for your browser:
Then close the browser, open it again, log in, and try again.
Cookies are small files that save your preferences on a site. The cache memory consists of files that make the page load quicker. These can take up a lot of space and end up slowing down the site.
We highly recommend that you use Google Chrome, and make sure you update your browser regularly.
If there was a connection error, the round continues and pays out any winnings as per normal. If the game round is stuck, you will get an error message and, in that case, you will need to contact Customer Support.
We recommend that you upgrade your browser and clear your history, cookies, and cache. If that doesn't work, try a different browser. You can also contact our Customer Support via chat or email.