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What cryptocurrencies can I use?

You can use Bitcoin, Ethereum, Litecoin, Ripple (XRP) for both deposits and withdrawals.

 

What deposit methods do you offer?

Amuletobet offers a variety of payment methods that make it quick and easy to deposit and withdraw. Listed below are the deposit methods you can use, together with the minimum/maximum deposit and withdrawal amounts:

 

DEPOSIT

Credit Card (Visa & MasterCard):

Min. R$50 – Max. R$25.000

 

Cryptocurrencies (BTC, ETH, LTC, XRP):

Min. R$50 – Max. R$60.000

 

Bank Deposit Transfer (Boleto, PIX, major banks):

Min. R$50 – Max. R$25.000 (Monthly max. R$25.000)

 

Skrill, Neteller, Pay4Fun & InovapayWallet:

Min. R$50 – Max. R$60.000

 

WITHDRAWAL

 

Cryptocurrencies (BTC, ETH, LTC, XRP):

Min. R$200 – Max. R$60.000

 

Bank Withdrawal Transfer (PIX, major banks):

Min. R$200 – Max. R$10.000 (Monthly max. R$25.000)

 

Skrill, Neteller, Pay4Fun & InovapayWallet:

Min. R$200 – Max. R$60.000

 

For security reasons, please use the same payment method for deposits and withdrawals.

(We might cancel your withdrawal request if you use another payment method to make a withdrawal than your original deposit method).

 

How do I deposit in cryptocurrency?

Head over to the deposit page of your account, and after inserting the deposit amount select the cryptocurrency option as a deposit method and choose which cryptocurrency you want to use.

The menu that opens will provide a unique account link. Copy and paste it into the address book in your e-wallet to initiate the transaction. You can also scan the QR code using your smartphone’s e-wallet app. When depositing with Ripple (XRP) you are also required to copy and paste the given destination tag to your e-wallet address book.

 

How long does a deposit / withdrawal take?

The speed of a deposit depends on your chosen payment method.

Here are the deposit processing times:

  • PIX: Instant.
  • Credit Card: Instant.
  • Banco do Brasil: 5 to 30 minutes.
  • Bradesco: 5 to 30 minutes.
  • Caixa: 25 minutes to 1 hour (Payments after 23:59 pm will be completed from 07:00 am).
  • Itaú: Instant.
  • Santander: 5 to 30 minutes.

 

When you request a withdrawal, the Payment personnel will process it within 24 hours unless any extra verification is needed. After it has been processed, the speed of which you receive your money depends on your chosen payment method.

This can be instant or take up to 5 working days depending on your payment method, and your bank.

 

Are there any fees for deposit and withdrawals?

There are no fees from our side when you make a deposit, and we do not charge any withdrawal fees either.

 

What is 3D verification?

3D Secure is an extra safety measures that banks request when you make a purchase online. If you are using a VISA card, it is called Verified by VISA, and if you are using a MasterCard, it is called MasterCard SecureCode.

Usually, the safety measures require you to enter a password or a code to make sure that the right person is using the card online. If you do not know your 3D code, please contact your card issuer / bank and they will help you.

 

My deposit failed, what should I do?

If your deposit is unsuccessful, we recommend you double check your payment details, try again in the private mode of your browser, or perhaps try a different deposit method.

A list of available payment options can be found in the deposit section. If you need any additional help, you are more than welcome to contact our Customer Support either via live chat or by email.

 

My deposit was cancelled – yet funds were deducted from my credit card. What should I do?

When a card deposit fails and is not credited to your Amuletobet account, it usually means that your bank has reserved the funds and that they will be returned to your card / account usually in 5 bank business days.

How fast funds get returned depends on your bank / card issuer, so if you have any questions about this, it's best you contact your bank / card issuer directly. If you need any additional help, you are more than welcome to contact our Customer Support either via live chat or by email.

 

There’s a deposit charged on my credit card, but I didn’t make any transactions that day. How did this happen?

When you make a credit card deposit, the amount is first reserved for three (3) working days. If everything is in order, the amount will be debited from your bank account after the third day. This means that it might take some time for deposits to show up on your card statement and reflect your available credit, later than they appeared on your Amuletobet account. You can see your past deposits in the "Receipts" section, available under "My Account".

 

My bank deposit doesn’t show on my Amuletobet account, what should I do?

If a deposit hasn't been successfully credited to your Amuletobet account, the funds are on their way back to your bank account. This can take up to one (1) working day.

If the funds still haven't returned to your bank account after one working day, please contact us via live chat or by email.

If you receive a message saying the transaction limit on bank transfers has been reached, the deposit will be processed as a normal transfer instead of an instant transfer. The funds should therefore reach your bank account within 1-3 business days.

 

Can I cancel my withdrawal?

You can cancel your withdrawal from the withdrawal section by clicking the "Cancel" button next to the pending withdrawals.

 

Can I make a withdrawal to someone else’s account?

No, you can only use payment methods that are your own, so that your money will be sent to the correct person.

 

Can I withdraw bonus funds?

Before you try to withdraw any bonus funds, you must complete the wagering requirements. When the wagering requirements are complete (R$0.00), the funds will convert into real money that you can withdraw. You cannot withdraw any bonus money; it needs to be wagered and turned into real money. You can check your current real money balance and wagering in the withdrawal section.

 

How do cryptocurrency transactions work?

In cryptocurrency transactions currency is sent from one online wallet to another. The payer and payment receiver exchange a private key, which is a randomly generated number.

Once started, the transaction goes through several confirmations, from 0 to 5. Most of the time number of confirmations is 1. More confirmations are recommended during larger transactions.

Each confirmation during the transaction takes approx. 10 minutes to complete in the blockchain network. Once completed, the transaction is available for anyone in the blockchain to view without any sensitive information revealed.

 

What is a cryptocurrency wallet?

Cryptocurrencies are stored in a software program called crypto wallet. You can choose from number of different types of wallets; some are cloud-based, while others are downloaded to your PC, tablet, or smartphone.

Cloud-based wallets are easy to use and the most convenient option but storing your cryptocurrency in a cloud owned by another business means you are handing over the responsibility to a third-party. A software wallet can be a safer option, as it’s downloaded to your device and you have total control over it. A third option is a hardware wallet, which enables you to store your private keys on a secure hardware device.

The website www.amuletobet.com is a brand of Sweetspot N.V, a company registered in accordance with the laws of Curaçao under Registration No. 134318(0), Address: Fransche Bloemweg 4, Willemstad, Curacao. Sweetspot N.V is licensed to conduct online gaming operations by the Government of Curacao under license 8048/JAZ2015-004.
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