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I am afraid my account might be compromised, what can I do?

Please contact our Customer Support - either through our live chat or by email. Thereafter you need to close your account and change the password of your personal email attached to your account, in order to prevent any further unlawful use. If you suspect fraud, report it to your local police and we will cooperate directly with them in their investigation.


How can I be sure the games are not rigged?

We can reassure you that the games are not rigged as both us and our game providers use Random Number Generators to determine the result of every game round.


Is my money safe with you?

Yes. We work hard to keep all your data safe and make reasonable efforts to safeguard the confidentiality of the personal information that we process.

We regularly review and enhance our technical, physical, and managerial procedures to ensure that your personal data is protected. These procedures cover areas such as access control, authentication, auditing, monitoring, alarms, data storage, back up, and transmission standards. This is to ensure there is no unauthorized access or modifications to data, no improper use or disclosure, or unlawful destruction or accidental loss.

Our security policies, rules, and technical measures are dedicated to the protection of all personal information that we have under our control.

All our employees and third-party data processors, who have access to and are associated with the processing of personal information, are further obliged to respect the confidentiality of this personal data and are subject to a code of conduct which requires them to adhere to privacy principles.

By its very nature however the Internet is not a secure medium and data sent via this medium can potentially be subject to unauthorized acts by third parties. No method of transmitting or storing data is completely secure, however if you have a security-related concern, please contact Customer Support. You can find more information about how your data is processed in our Privacy Policy.


Do you have a gaming license and what does that mean?

Yes, we do. The Curacao license provides the toughest licensing system in the world. This license consists of strict rules that every player should follow diligently in order to enjoy a peaceful and secure gaming environment.

The website is a brand of Sweetspot N.V, a company registered in accordance with the laws of Curaçao under Registration No. 134318(0), Address: Fransche Bloemweg 4, Curacao/ Postal code: 4797. Sweetspot N.V is licensed to conduct online gaming operations by the Government of Curacao under license 8048/JAZ2015-004.

SS Techno Services Limited acts as an agent on behalf of Sweetspot NV, registered under the laws of Cyprus with company number HE 412167, having its registered address situated at 25 Neptune House, Floor 1, Flat 11, Zakaki 3045, Limassol, Cyprus.

Getaway Limited acts as an agent on behalf of Sweetspot N.V, registered under the laws of Gibraltar with company number 119992, having its registered address situated at Suite 3 Second Floor Icom House, 1/5 Irish Town, Gibraltar GX11 1AA, Gibraltar.