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FAQ
My AccountBonusesLicensing and securityLoyalty programMobilePaymentsResponsible gamingTechnical issues

I have forgotten my password. How can I get a new one?

You can request a new password by clicking the "Did you forget your password?" link under the Password box on the login page. Type your email address, click "Submit" and an email will be sent to you. Click on the "Reset Password" link inside that email and follow the instructions. Remember to check your junk or spam folder in case the reset password email doesn't appear. If you don't receive the email, or cannot login after resetting your password, kindly contact Customer Support.

 

I changed my password but can't log in?

If you have reset your password but still don't manage to log in, your account might be locked due to many failed login attempts. In this case, please contact our support team via email or via live chat and we will help to unlock your account.

 

Can I change my account's email address?

You cannot change the email address yourself. You must send a request to [email protected] from your new email address. Be sure to include either your user ID or the “old” email address, and attach a copy of the front and back of your ID, and we will update the email address for you.

 

How do I open my account when it is closed?

In order to get the best/most effective time off from playing, it's best to stay away from gambling during your chosen time period. However, if you wish to open your account you can contact our Customer Support.

 

Can I open another account when self-excluded?

At Amuletobet you are only permitted to create one account per person. Creating another account while you are self-excluded is strictly forbidden.

 

Can I have more than one account with Amuletobet?

No, this is against our Terms and Conditions. If you for some reason cannot log in to your account or you are unsure if you have an account with us, please contact Customer Support either by live chat or email.

 

How do I stop receiving SMS and/or emails?

You can unsubscribe from our promotions at any time by contacting our customer service. Simply state the marketing channels through which you wish to stop receiving promotions (SMS and/or emails), and we will remove you from our marketing lists.

You can also unsubscribe directly through our email. Just open an email from Amuletobet, scroll to the bottom of the message, and click “Unsubscribe".

 

When and how do I verify my account?

For security reasons, Amuletobet might require you to submit your identity verification documents at any point during your gaming journey.

When Identification and Proof of Address documents are required, you will be notified by email or by an onsite pop-up message, depending on the type of verification. Documents should be sent by email to [email protected].

In the documents you send all four corners must be visible as well as the details in terms of the issuer, you as a receiver, and the date issued.

Most commonly, we ask for the following:
- ID card/Passport/Birth certificate where all four corners need to be visible as well as front and back of the document.
- A utility bill to confirm your current address (no older than 3 months).

Depending on the deposit / withdrawal method, you may be required to submit other documents, such as a bank statement/proof of ownership of payment method.

The website www.amuletobet.com is a brand of Sweetspot N.V, a company registered in accordance with the laws of Curaçao under Registration No. 134318(0), Address: Fransche Bloemweg 4, Willemstad, Curacao. Sweetspot N.V is licensed to conduct online gaming operations by the Government of Curacao under license 8048/JAZ2015-004.
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