Sweetspot N.V., which runs Amuletobet, value that you entrust your information with us, and we want to be completely transparent about what we do with it. In this text we describe our policy regarding games, applications, software, websites, APIs (application programming interfaces), products, and services (the "Services"). Our starting point is that you should never be surprised by what we do with your information.
INFORMATION, PURPOSE AND STORAGE
We collect the following data when you use our Services:
Description and purpose
This information is necessary to create an account and for us to be able to deliver the Services.
6 years after you closed your account. Some information is stored for 10 years in accordance with the rules for taxation and accounting.
Customer Due Diligence Information:
We may collect information about your background from you directly or with the help of publicly available information for AML / CTF purposes or to fulfil our duty of care.
6 years after you close your account. Some information is stored for 10 years in accordance with applicable regulation.
Information about self-exclusion
You can self-exclude by contacting us, in which case such information is collected to meet your request.
Information on self-exclusion is saved as long as necessary to fulfil the request.
This information is used to improve your gaming experience, or to enable some of the Services' features.
We use the information we collect to improve and optimize the Services and to create new Services. For example, we may use the information in troubleshooting to protect against future problems, perform data analyses and tests, conduct investigations, and create new features and services.
2 years after the information is collected.
Information you provide
If you contact us to ask questions, participate in a survey, contest or offer, we will also collect the information you provide in connection with this, such as your name, contact details, and any messages.
2 years after the information is generally collected, but depending on the nature of the communication, we may need to save it longer.
SPECIAL CATEGORIES OF PERSONAL DATA
We do not collect any specific personal data categories about you (this includes information about your race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political views, union membership, health information, genetic and biometric data). We also do not collect information about convictions in criminal cases and crimes. However, we cannot exclude that you submit such information in communication with us and that this information is then processed through our contact with you.
SAFETY AND STORAGE
We have strong security measures in place to keep your personal information secure, e.g. encryption and information security policies. Access to your personal data is limited to individuals who have a legitimate need to access it. We have established procedures to deal with any suspected personal data incidents and we will be required to notify you and all applicable authorities in case of an incident.We use SSL encryption algorithms to protect your payment and card information just like most of the world's largest banks and financial institutions.
THIRD PARTY SITES
HOW WE COMMUNICATE WITH YOU
We use your information when we need to send service messages to you and when we reply to you after you have initially contacted us. We also use your information to inform you about new features and products that we believe you would find interesting. You can control what marketing we send to you by contacting customer service or by unsubscribing from our newsletters. Keep in mind that data transmitted on the Internet can be sent across national borders, though sender and receiver are in the same country. This may result in yourr emails to us containing your personal information may be transmitted through a country where the data security is not equal to the country in which you reside.
HOW WE SHARE INFORMATION
We may share impersonal information that has been set up to de-identify individuals.
Fransche Bloemweg 4, Willemstad
Last updated 18.05.2021.